Last updated: March 26, 2026
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
We currently ship to addresses within the United States. At this time, we do not ship to certain remote regions, U.S. territories, APO/FPO addresses, or international destinations unless otherwise stated on our website.
Orders are typically processed within 1-2 business days after payment is successfully completed.
Please note:
After your order has been processed and shipped, estimated delivery times are as follows:
Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather conditions, holiday volumes, and other circumstances beyond our control.
We may use one or more trusted delivery partners to fulfill U.S. orders, including:
The carrier used for your order will be selected based on factors such as shipping address, parcel size, delivery speed, and operational availability.
Shipping fees are calculated and displayed at checkout unless a free shipping promotion is offered.
From time to time, we may offer:
Any such promotion will be subject to the terms shown at checkout or on the applicable campaign page.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
You may also track your order through our Order Tracking page on the website. Please allow 24-48 hours for tracking updates to appear after shipment confirmation.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the package is returned, delayed, or lost as a result, we are not responsible for the resulting delay or failed delivery. Additional shipping charges may apply for reshipment.
If you notice an address error, please contact us as soon as possible at zigoumai19xy@163.com. We cannot guarantee changes can be made once an order has been processed or shipped.
While we work hard to ensure timely delivery, delays may occur due to:
We appreciate your patience in such situations and recommend monitoring the tracking information for the latest delivery updates.
Once a package has been handed over to the carrier, delivery is subject to the carrier's operations.
If your package is marked as delivered but you have not received it, please:
We will do our best to assist, but we are not responsible for packages lost or stolen after confirmed delivery.
If your package arrives damaged, please contact us within 48 hours of delivery and include:
We will review the issue and work with you toward an appropriate resolution.
In some cases, items in the same order may be shipped separately depending on inventory location, packaging requirements, or carrier logistics. If this happens, you may receive multiple tracking numbers.
If a package is refused by the customer or returned to us as undeliverable due to an incorrect address, failed delivery attempts, or other customer-related reasons, the original shipping fee may not be refundable. Additional reshipping charges may apply.
Email: zigoumai19xy@163.com
Store URL: https://dfxs.shop/