Questions about returns, cancellations, damaged items, or refund requests can be sent to zigoumai19xy@163.com. Please include your order number and a short description of the issue.
If you need to change or cancel an order, contact us as soon as possible. If the order has not yet moved into processing or shipment, we will review available options.
Once an order has already shipped, cancellation may no longer be possible. If you still need help after delivery, contact us and we will review the request based on order status and product condition.
If your order arrives damaged, incomplete, or different from what you expected, email us promptly with your order number and clear photos of the package and item so we can review the issue.
Approved refunds are sent back to the original payment method. Final posting time depends on your payment provider or bank.